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Buyer Protection Policies

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Our Policies Our Policies

Thulo Services Thulo Services

Buyer Protection Policies

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

 

1. Genuine Products

  • Merchant guarantees to sell only genuine products to customers through Thulo.Com

  • Manufacturer's or Seller's warranty (wherever applicable)

  • Brand new products (except Refurbished & Unboxed Gadgets)

2. Secure Payments

  • Customers' Personal Data is kept Confidential

  • All Online Transactions are secured by SSL (Secure Socket Layer)

3. Easy Returns, Replacements & Refunds

  • Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.

  • Refund/Replacement will be initiated only upon receiving of the product

  • Replacement will depend upon the availability of the product

  • In case the product was damaged while in your possession, Thulo.Com will not be under any liability to process the refund/replacement

  • Damaged/ Missing/ Empty Packages/Wrong Products need to be returned within 2 days of receiving the product

  • Order Replacement can be done in following cases:
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories/Empty Packages
    -Defective/ Damaged (if not under Manufacturer's Warranty*)
    -Not as per description

  • Return Package should have the original Price tag and Packaging slip

  • Few products are Non-Returnable. Please refer to the product page for further reference

  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre. For more queries, please refer to Return, Replacement & Refund policies