A timely book on what not to do in order to keep your customer happy
Customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service excellence, Debashis Sarkarauthor, thought leader, and practitioner, who has held leadership positions with Unilever, Coca Cola, ICICI Bank, and now Standard Chartered shares valuable observations about customer service excellence.
How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.
Author: Debashis Sarkar
Publisher: Random House Group
Publish Year: 2013
Payment Option: Cash on Delivery (Inside Valley), Bank Payment (Outside Valley)
Exchange/Return Policy: You can check the quality of product at the time of delivery, and can return the product at the time of delivery if found any defect.
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