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Refund Policy

Refund Policy

Thulo.Com offers easy and quick Refund on your refund orders.

 

1. When do you process a Refund?

Refunds are generally initiated in the following scenarios:

  • When Prepaid Orders are cancelled by Customer/Seller/Thulo.Com before delivery (Please read our Cancellation Policy)
  • If our courier partner is unable to deliver the order
  • If you wish to return the product, in accordance with our Return Policy
2. How will I get my Refund?

The amount paid by you for the product will be refunded to you as Store Credit to your Thulo Wallet in your Thulo.Com Registered Account. You can use these wallet balance to purchase anything on Thulo.Com or can even have them credited back to you. The Thulo Wallet shall on request, be credited back to your original mode of payment and in case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process. In case of payments made through any of the wallet payment gateways like eSewa, Khalti etc, the Wallet Balance will be credited to the original mode of payment. For further assistance on terms and conditions of Thulo Wallet, please visit at Thulo Wallet.

3. How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:

  • Thulo Wallet: 1 – 2 Business days
  • Net banking: 3 - 4 Business days,
  • Debit card: 7 - 9 Business days
  • Credit card: 10 - 15 Business days
  • Wallets : 7 - 9 Working Days

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank's customer care number to know the status of the transaction.

4. How long does it take to initiate a Refund?

For some orders, we initiate Refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

5. When does a Refund get declined?

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

6. How do you process Refund for an order, purchased using a Gift Card?

In case of order placed using Gift Card, Refund will be credited in the form of Thulo Wallet balance to your Thulo.Com Registered Account.

7. How can I track the status of my Refund?

The refund in the form of Thulo Wallet balance is credited within 24 hours of initiation. However, in extreme cases, it takes up to 2 weeks for the refund amount to reflect in your account after the request for transfer of Thulo Wallet balance into your account has been initiated.

8. Will my shipping charges be refunded if I ship the product?

In case of Self-Shipment, Thulo.Com will reimburse the courier charges (upto Rs. 300) in form of Thulo Wallet balance.