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Return, Exchange & Refund Policy

Return, Refund & Exchange Policy:

To guarantee customer satisfaction, we offer free returns for the products that for some reasons did not met our customer's expectations. We provide free exchange option for the product you would like to buy. Our return & exchange policy are not available in Food items, which has expiry dates. We make sure all the products we deliver have enough consumption period. Exchanges or returns are not available for grocery items. 

You are required to create a return request right from your customer account in Thulo.Com.

This is the last solution we will seek for. We know how important your business is for us. We will make sure and use all our power and authority to satisfy your need. If still you are not satisfied with the products that is delivered to you. You may return the product and get refund for the products you return intact and as delivered with all the items, accessories and intact packaging. 

We will not refund or return or exchange your product if those are damaged or has been modified or used. 

Refund are issues through Thulo Wallet, which you can use to buy any available items in the website. 

Refunds are issues within 15 working days after you have requested the refund and the case has been resolved and conclusion has been reached for refund. 

All the delivery charges occured during delivery and return and exchange process are deducted from your refund amount. 

You are required to return the items that you received within 3 days and not to be delivered to Thulo.Com offices later than 10 days. 

All the return, refund and exchanges needs to be placed through your online account. 

All telephone orders are also required to request returns, refunds and exchange through their account in Thulo.Com. 

Delivery person might not be able to take the item that you would like to return at the time of delivery. You are required to manage the return delivery method or pay additiona charges depending upon your location.