We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.
You can file a return request from your Thulo.Com account.
Use the following steps: Sign In ->> Your Account ->> Your Return Requests
*Please note that Replacement would depend upon the stock availability with the respective merchant
Returns/Replacement are accepted under the following cases:
Returns/ Replacement requests will not accepted under following cases –
Categories not eligible for returns are as follows :
|Category||Items that can't be returned|
|Baby care||Nursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes|
|Beauty||Make up, skin care, hair care and personal care products|
|Garden||Seeds and Live plants|
|Grocery and Gourmet||All items included in these categories|
|Fashion||Lingerie and innerwear, socks and stockings|
|Music, Software and Gaming||All products marked as non-returnable|
|Sports & Health||Nutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care|
*Any product that is labeled as non-returnable on its product detail page cannot be returned.
Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
*Your Return request, refer to Your Account, My Orders listing section and click on Return button on selected order once order is delivered to you.
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup
*Please Note - Thulo.Com shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, Thulo.Com will reimburse your courier charges (upto Rs. 300) in your Thulo Wallet. Please take care of the following
Check the status of your Return at ‘Your Accounts’ -> ‘Your Return Requests’ Section and click on a particular Return ID to view return details.
Every request received at Thulo.Com is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
You can track the return current status via login to 'Your Account' > 'Your Returns'. Click on a particular return Id to check details.
You can Claim for the product's warranty by calling or visiting the nearest Service Centre of the product's Brand.
For any issues, please contact us at https://thulo.com/customer-support.html. We would take your queries forward to the respective seller
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.
No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us to your Thulo Wallet. The courier charges eligible for reimbursement are up to Rs.300. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details.
You can track the package on Courier Company's website. You can also track the status of your return request at ‘Your Accounts’ -> ‘Your Returns’ Section and click on a particular Return ID to view the returned order details.
We initiate the replacement or refund within 2 working days once we receive the product at our end.