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Customers today expect a very high overall level of service in hospitality and tourism. Competition in these fields will thus be driven by strategies focusing on quality of service to add value as opposed to product or price differentiation. 
Service Quality Management in Hospitality & Tourism highlights concepts and strategies that will improve the delivery of hospitality services and provides clear and simple explanations of theoretical concepts as well as their practical applications. Topics covered include:
— services management
— marketing
— operations management
— human resources management
— service quality management
Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. 

Author: Jay Kandampully, Mok Cony
Subject: Business
Publisher: Jaico Publishing House, India
Publish Year: 2008
Binding: Paperback
Price: Rs.792
Payment Option: Cash on Delivery (Inside Valley), Bank Payment (Outside Valley)
Exchange/Return Policy:  You can check the quality of product at the time of delivery, and can return the product at the time of delivery if found any defect.

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